Looking For Online Telecom or Business Analyst Training

 
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Ask A Business Analyst Question

I need to know if you can give me training (online) in CRM domain, to be able to do Business Analysis in CRM domain?

Also how about telecom domain, how can i be able to do Business Analysis in Telecom business Domain ?

I look forward to hearing your answers soon.

Thanks and kind regards

A Customer Relationship Management (CRM) Business Analyst or a Telecommunications Business Analyst are both a domain business analyst, that is a business analyst that specializes in the Customer Relationship Management (CRM) or Telecommunications (Telecom) Domain.

What that means to you is that you still need to learn business analysis and then add onto that the CRM or Telecom domain knowledge.

Consider the future outlook for each field:

Career Outlook for Telecommunications Business Analysts

This field has changed drastically in the last few years with the use and constant, seemingly overnight, changes in wireless phones and internet service providers complicating and advancing the field.

The business of telecommunications is expensive, so good analysts and advisers are valued.

A Business Analyst in this field would need to stay abreast of technology changes as nothing is static in the rapidly advancing telecommunications field.

Among other things, this could involve working with a company’s networks to send and receive calls and data information.

The telecommunications industry industry is expensive. Often Telecommunications operators ring up large debts to finance their companies.

The telecommunications analyst may have to use analysis involving Earnings Before Interest, Taxes, Depreciation and Amortization (EBITDA) to monitor and gauge profits.

Career Outlook for Customer Relationship Management (CRM) Business Analysts

Recent reports suggest that the world-wide CRM market will double in a short time driven by CRM projects in every industry including Healthcare and Life sciences.

In CRM, business analysts and system integrators work together on improving or implementing CRM packages.

CRM Developers work on customizing existing packages or creating software solutions.

Which CRM Tools Should A Business Analyst Learn?

Regardless of the CRM package you learn, you will need to gain a clear understanding of specific CRM processes like Sales Force Automation (SFA) which can be implemented in any CRM tool.

Some of the following are tools used by CRM Business Analysts, though none of them are universal in every company by every CRM Business Analyst because each one holds their own advantages and disadvantages:

  1. SAS

  2. Chordiant

  3. Salesforce

  4. PeopleSoft (Oracle)

  5. Siebel (Oracle)

  6. SAP

  7. Eiphany

  8. Amdocs

  9. SugarCRM

  10. ZohoCRM

  11. SplendidCRM

  12. NetSuite

  13. Microsoft Dynamics

CRM Business Analysis is not just about using software packages, it is also about learning the CRM Process and CRM Metrics.

There are several CRM metrics that a business analyst may need to know and track.

Some of these are:

  • Leads

  • Referrals

  • Customers

  • Revenue

  • Complaints

  • Customer Satisfaction

How To Become A CRM or Telecom Business Analyst

The most important step to take is in getting experience as a Business Analyst, and then specializiong in a particular domain.

CRM Business Analysis Coaching can help you acquire the knowledge or hands-on experience needed to become a Business Analyst so that you can gain skills in business analysis tasks such as Requirements Elicitation, Use Cases, UML.

Online business analyst training such as the Business Analyst Boot Camp, allows you to watch training videos, take online tests or perform Business Analysts tasks before you step into a real world position.

The business analyst boot camp can also provide you with real-world examples that you can work through or refer to in your job hunt to give you a heads up on other job candidates!

Once you acquire basic Business Analyst skills, you can then specialize in a specific domain.

To become a CRM Business Analyst, you will need to learn one or more software package that CRM Analysts use and then emphasize your knowledge of these CRM processes on your resume.

How To Start A CRM / Telco Business Analyst Career

To gain Telecommunications business analysis experience, familiarize yourself with that industry.

After you get the necessary experience, you will also need to update your resume with your relevant CRM or Telecom experience.

Use social media to market your services, and then go to your interview with confidence and prove to hiring managers that you are the best candidate for the job!

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    One Response to "Looking For Online Telecom or Business Analyst Training"

    1. Business Analysts Training   May 22, 2011 at 11:08 AM

      How To Become A CRM Business Analyst

      The first thing that you need to do is understand what a CRM Business Analyst does and the types of tools a CRM Business Analyst uses.

      Some of the CRM Business Analysis Tools include SAS, Chordiant, Salesforce, PeopleSoft (Oracle), Siebel (Oracle), SAP, Epiphany, Amdocs, SugarCRM, ZohoCRM, SplendidCRM, NetSuite or Microsoft Dynamics.

      Understand that none of these CRM Tools completely dominates the market and that their are strengths and weaknesses or advantages and disadvantages to each.

      For example, some of these CRM Tools are open-sourced (SugarCRM) and some are cloud based applications while others are Enterprise Software Packages (Siebel.

      Learn CRM Business Analysis

      CRM Business Analysis is not just about using software packages, it is also about learning the CRM Process and CRM Metrics.
      There are several CRM metrics that a business analyst may need to know and track. Some of these are:

      Leads

      Referrals

      Customers

      Revenue

      Complaints

      Customer Satisfaction

      Each of this metrics is important to the success of your organization and you need to know how to track or measure them as well as their usage or utility to your business.

      How To Become A Domain Business Analyst

      A CRM Business Analyst is a domain business analyst, that is a business analyst that specializes in the Customer Relationship Management Domain (CRM).

      What that means to you is that you still need to learn business analysis and then add onto that the CRM domain knowledge.

      We can provide coaching to you on how to become a CRM Business Analyst … just Request More Information

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