Can Non-IT Business Analysts Find BA Jobs?

Is there opportunity for someone to become a Business Analyst if not from an IT background?

I manage a Contact Centre so am using call centre software however have an Arts degree.

I am however very customer-focused and analytical so was wondering what course to take and opportunity there is within the BA industry for someone with my background?

Business Analysts come from a variety of backgrounds. Many have an in-depth knowledge of IT, while others have more of an overall understanding of how an IT department functions. Both require more experience than just an end-user hands-on use of one kind of software.

To complicate matters, not every company has the same requirements and expectations of the business analyst’s role. And, there are different kinds of business analysts.